Refund Policy
Money-Back Guarantee
CertsInfinity offers a Money-Back Guarantee for eligible digital products purchased through our website. This policy is intended to provide a clear and fair request process while protecting both the customer and the business.
Eligibility
Refund eligibility depends on the product purchased, the terms described at checkout, and the specific circumstances of the purchase. In general, refund requests may be considered for customers who have not received the ordered digital product, experienced a material access issue, or purchased a product that does not match the described product listing.
How to Request a Refund
To request a refund, please contact our support team with your order details and the relevant product information. Please include the order number, email address used during checkout, product name, and a brief explanation of the issue or reason for the request.
Required Proof
Depending on the situation, we may request evidence such as an order confirmation, transaction details, or proof of the access or delivery issue. Requests will be reviewed based on the information provided and the applicable product terms.
Time Limits
Refund requests must be submitted within the relevant timeframe described in the applicable product terms and our support process. We may decline requests submitted after the stated period unless there is a documented issue requiring review.
Digital Product Refunds
Because our products are digital, refunds are reviewed carefully and may be processed after confirming the product was not delivered, access was not provided, or the product materially differs from the stated offering. Digital product access may be revoked or restricted in accordance with the applicable purchase terms and support review.
Refund Denials
Refunds may be denied if the request does not meet the policy criteria, the product has already been fully accessed and used as described, or the buyer is unable to provide the requested verification or order information. We reserve the right to assess each request individually under our written policy.
Support Contact
For refund questions, order assistance, or support requests, email support@certsinfinity.com with your order details and product information. We will review the request and respond as promptly as possible.
Important Note
This Money-Back Guarantee does not guarantee exam success. It applies to eligible purchases under our refund policy and does not provide access to a certification provider’s official exam, result, or certification outcome.